T&Cs – General Terms and Conditions

1. Scope of Application

 These Terms and Conditions apply to all orders placed by consumers and entrepreneurs through our online shop. A consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity. With respect to entrepreneurs, these Terms and Conditions also apply to future business relationships without the need for us to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, we hereby object to their validity; they shall only become part of the contract if we have expressly consented to them.

2. Contracting Party, Conclusion of Contract

The sales contract is concluded with Canvasi GmbH & Co. KG. By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded by clicking the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive a confirmation by e-mail. A binding contract may also be concluded earlier as follows: If you have selected the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal. The languages available for the conclusion of the contract are German and English. We store the contract text and send you the order data by e-mail. You can view the Terms and Conditions at any time on this page. You can view your past orders in your customer account, provided you have not placed an order as a guest.

3. Delivery Conditions

In addition to the stated product prices, shipping costs are added. You can find more details on the amount of shipping costs in the offers. You generally have the option to pick up at Canvasi GmbH & Co. KG, Siemensstr. 25, 06449 Aschersleben during the following business hours: Monday to Friday, 9 a.m. to 4 p.m.

We do not deliver to parcel stations.

4. Payment

The following payment methods are available in our shop:

• PayPal: You pay the invoice amount via the online provider PayPal. You must generally be registered there or first register, authenticate with your access data, and confirm the payment instruction to us (exception possibly guest access). You will receive further information during the ordering process.
• Credit Card: You pay conveniently with your VISA or Mastercard. This service is offered by PayPal as a payment service provider, but a PayPal account is not required.
• Canvasi Invoice: You pay within 10 days after receipt of the delivery. The payment method 'Canvasi Invoice' is automatically available to regular customers after three fully paid and completed orders.
• Advance Payment: You transfer the purchase amount within 7 days after placing the order to our account (Canvasi GmbH & Co. KG, Salzlandsparkasse, IBAN: DE56800555003034115678, BIC: NOLADE21SES, Purpose: Your order number). Please note that all transfer fees, including those charged by your bank, are to be borne entirely by the sender, i.e., the customer. The amount must be received by us in full.

5. Right of Withdrawal

Consumers have the statutory right of withdrawal as described in the withdrawal instructions. No voluntary right of withdrawal is granted to entrepreneurs.

6. Retention of Title

The goods remain our property until full payment has been made. For entrepreneurs, the following applies additionally: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale shall be assigned to us in advance in the amount of the invoice value – regardless of any connection or mixing of the reserved goods with a new item – and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Shipping Damage

If goods are delivered with obvious shipping damage, please complain about such defects to the carrier immediately and contact us without delay. Failure to complain or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the freight forwarder or transport insurance.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory liability for defects applies. For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse under § 478 of the German Civil Code remain unaffected. With respect to entrepreneurs, only our own statements and the manufacturer's product descriptions that have been included in the contract shall be deemed as agreement on the condition of the goods. We assume no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we shall, at our discretion, provide warranty to entrepreneurs initially by remedying the defect (subsequent improvement) or by delivering a defect-free item (replacement delivery).

The aforementioned limitations and shortening of periods do not apply to claims for damages caused by us, our legal representatives, or vicarious agents in cases of injury to life, body, or health, in cases of intentional or grossly negligent breach of duty, and in cases of fraudulent intent in breach of material contractual obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the framework of a warranty promise, insofar as agreed, insofar as the scope of the Product Liability Act is opened. Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability

For claims based on damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation in cases of injury to life, body, or health, in cases of intentional or grossly negligent breach of duty, in cases of warranty promises, insofar as agreed, insofar as the scope of the Product Liability Act is opened. In cases of breach of material contractual obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, that of our legal representatives, or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, which typically must be expected to occur. Otherwise, claims for damages are excluded.

Special Notes

Please note that the right of withdrawal does not apply to a contract for the delivery of goods that are manufactured according to your specifications or clearly tailored to your personal needs. This applies to the stretched wedge frames, shadow gap frames, and shadow gap frame sets made for you, as these are always manufactured specifically for you in your desired size and configuration. These are not stock items, but special custom-made products. For this reason, a refund of the purchase price is unfortunately not possible for pictures and printed products. If there is a defect in the goods, you naturally have the right to complain and receive flawless goods. In case of defects contact our customer service, please.

Due to different harmonization with colors and inks, as well as various processing techniques, our products may exhibit limited durability of the coating and limited lightfastness under certain circumstances. Furthermore, incompatibility with the inks and colors used by the buyer may occur. If the supplier of CANVASI fails to deliver the ordered goods to CANVASI despite contractual obligations, CANVASI is entitled to withdraw from the contract. The purchase price already paid will be refunded immediately.

10. Final Provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. Data Protection

Our data protection complies with the valid General Data Protection Regulation. You can find detailed information on our data protection in our section Data Protection.