Contact & Help

Quick Answers

Questions about products, sizes, prices or shipping? Our AI assistant answers instantly. Even in the evening and on weekends.

Ask the AI Assistant Read the FAQ

For questions about a specific order (status, changes, complaints), please send us an email with your order number.

Is your question about delivery times? All delivery times are shown on each product page and in your order confirmation. As a guide:

Stretcher bars and accessories: ready to ship within 48 hours
Stretched canvases: approx. 7–9 days
Floater frames: approx. 7–9 days

On the day of shipment, you will automatically receive an email with tracking information. Please note: orders cannot be prioritized. More about delivery times & shipping

Contact by Email

info@canvasi.de
We usually reply within one business day.
If your inquiry concerns an existing order, please always include your order number.

Hotline

+49 (0)3473 2040880 Mon–Thu 8:30 am – 4:00 pm
Fri 8:30 am – 3:00 pm
(German time) Can't get through? No problem – leave a short voice message or send us an email. We will get back to you within one business day.