Right of Withdrawal

Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins on the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

The right of withdrawal applies to all stock items in our range. These include in particular unused print media, canvas rolls, hangers, other accessories and stretcher bars in fixed lengths that we ship from stock.

To exercise your right of withdrawal, you must inform us (Canvasi GmbH & Co. KG, Siemensstr. 25, 06449 Aschersleben, Germany, info@canvasi.de, phone: +49 3473 20 40 880) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Exclusion of the right of withdrawal for made-to-measure products

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive (Section 312g(2) no. 1 of the German Civil Code, BGB).

In our shop, this applies to:

• Floater frames
• Stretched canvases
• Sets of floater frames and stretched canvases

We make these products exclusively to the dimensions (width and height) you specify during the ordering process. We do not keep any prefabricated frames or sets in stock. Each frame is only cut and made individually for your order once we have received it. This also applies to sets: here, we make the stretched canvas and the matching floater frame as made-to-measure products tailored to each other for your order. Returns, exchanges or refunds are therefore excluded for these products.

Goodwill arrangement: Regardless of this, you can cancel an order for made-to-measure products free of charge within 24 hours of placing it, provided production has not yet started. Once production has started, cancellation is no longer possible.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). The reimbursement will be made without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

Complaints

Your statutory warranty rights remain unaffected by the above provisions. In the event of defects or transport damage, you of course have the right to make a complaint. Please contact our customer service team. This also applies to made-to-measure products.