Current Delivery Times
- Stretcher bars and accessories: ready to ship within 48 hours
- Stretched canvases: approx. 7–9 days
- Floater frames: approx. 7–9 days
You can see the estimated delivery time on the product page and in your order confirmation. On the day of shipment, you will receive an email with tracking information. Please note: orders cannot be prioritized.
Frequently Asked Questions
Is there a way to shorten the delivery time?
When will my package arrive?
Urgent Orders
All stretched canvases and floater frames, including standard sizes, are made individually for each order. Please allow some extra time, as express delivery is not available. In-stock items such as stretcher bars, canvas rolls and accessories, on the other hand, can be shipped very quickly – often on the same day or the next day.
Successful Delivery – Important Information
- Phone number: Please always provide one so the carrier can reach you if there are any questions.
- Delivery address: Check that your address is complete and that your name or company name is on the doorbell.
- Availability: Use the shipment tracking to plan for the delivery. If you won't be home, you can give the carrier permission to leave the package at a safe place. Scheduled deliveries are not possible.
Your active cooperation is important for a successful delivery. Please keep in mind that large frames or very long stretcher bars – much like bulky furniture or fragile large appliances – cannot simply be left with a neighbor or transported back and forth repeatedly.
Customer Service
If you have any questions, please check our FAQ first. For personal advice, please contact us.